In 2018, the Northern Indiana Commuter Transportation District (NICTD) conducted a Rider Survey of its South Shore Line rail passengers.

The 2018 study is a periodic 5-year update designed to provide NICTD with information about its customers, including travel patterns and trip purposes, demographics, and the riders’ perceptions about the quality of services and facilities. Gathering data about where passengers start and end their trips is another important aspect of understanding and responding to the market’s requirements.

This report presents consolidated results of the study that was conducted by The Blackstone Group in association with Vlecides-Schroeder Associates, Inc and IPSOS.

Read full report here.