We're Here For You

Replies to messages from the below form will be sent via text message to the mobile number provided. So we can serve you best, please be sure to provide an accurate phone number. Our office is open from 8 a.m. to 4 p.m. CST for general inquiries. Public safety issues will be addressed immediately upon receipt. We appreciate your questions and comments and will do our best to respond to your questions as quickly as possible. For ticket refunds, please click here.

Contact Information


33 East U.S. Highway 12
Chesterton, IN 46304


219-926-5744 (General Inquiries)

In the Event of an Emergency:

On board a train please alert your conductor.
In our station or parking lot call 911

To report a public safety concern: Please call the NICTD Administrative Offices at 219-926-5744.

To reach our Transit Police for non-emergency situations call 219-398-6000

For CTA, Pace and Metra service info:  312-836-7000 voice or 312-836-4949 TDD

For South Shore Line train fares and schedules and to request information in alternative formats please call 312-836-7000 voice

TDD via Indiana Relay Services:  1-800-743-3333

For questions regarding fares and schedules, please call the RTA Travel Center at 312-836-7000. For service related issues and concerns, please call South Shore Line at 219-926-5744, ext. 308 between 8 a.m. – 4 p.m. Monday-Friday. For schedules in alternate formats, contact (312) 836-7000 VOICE or TDD via Indiana Relay Services (800) 743-3333.


To receive reimbursement for an unused ticket or if the SSL is providing refunds for one-way tickets due to an extensive delay, you will need to mail your ticket to:

Attn: Refunds
503 North Carroll Avenue
Michigan City, IN 46360

Please include your name, address and phone number with the ticket.

If you would like to request reimbursement for a ticket purchased through the South Shore mobile app, contact app support under “more” in the app.

In the event that you submit feedback through the contact form that pertains to a specific train car on the train, we ask that you provide both the train number and the train car number.