Americans with Disabilities Act Information

In accordance with the ADA, South Shore Line makes every attempt to create a great experience for riders of all abilities. It is our goal to make sure all riders know which stations are ADA accessible and to keep our riders apprised of any changes impacting accessibility.

woman in wheelchair on the south shore line
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South Bend International Airport

The South Bend Airport is the easternmost station along the South Shore Line. The boarding platform is a high-level platform allowing for wheelchair accessibility. Ticket vending machines are available. Paid parking is available through the South Bend Airport.

South Bend Transpo bus service provides additional stops at the South Bend Airport at the opposite end of the terminal from the South Shore Line station for those needing connecting service. Click here for Transpo routes and fares. Additional bus/taxi services can be found by clicking here.

- wheelchair accessible station

Hudson Lake

The Hudson Lake Station is a low-level boarding station and is therefore not wheelchair accessible. This is a flag stop station, so a button must be pressed (5 minutes before departure time) to activate the strobe light that would indicate to trains to stop for passenger pickup. Passengers who wish to depart the train at this station should notify their conductor at the time they are collecting tickets. There are no ticket vending machines available to purchase tickets at this station, so tickets must be purchased on the app or with cash from a conductor. Free parking is available to passengers at this station.

Carroll Ave.

The Carroll Avenue Station is a low-level boarding station; however, Carroll Avenue is equipped with a mobile wheelchair lift, therefore, allowing for wheelchair access. Passengers who wish to board or depart the train utilizing the wheelchair lift can do so by informing a conductor. There are three areas in which ramps permit passenger access to the platform: one on either end of the platform and the third beside the passenger shelter. There are ticket vending machines available by the passenger shelter by the platform. Free parking is available to passengers at this station.

Michigan City Transit provides public transportation services that link with the SSL. The closest stop to the Carroll Avenue station is located at the corner of Carroll Avenue and Holliday Street. Click here for Michigan City Transit routes.

- wheelchair accessible station

Michigan City 11th Street

The Michigan City 11th Street Station is a high-level boarding platform allowing for wheelchair accessibility. There are two high-level platforms at this station that can be accessed by ramps. Ticket vending machines are available in the shelters.

- wheelchair accessible station

Beverly Shores

The Beverly Shores Station is a low-level boarding station; however, it is equipped with a mobile wheelchair lift, therefore, allowing for wheelchair access. This is a flag stop station, so a button must be pressed (5 minutes before departure time) to activate the strobe light that would indicate to trains to stop for passenger pickup. Passengers who wish to depart the train at this station should notify their conductor at the time they are collecting tickets. Ticket vending machines are available inside the passenger shelter for the purchase of tickets at this station. Free parking is available to passengers at this station.

Dune Park

The Dune Park Station is a high-level boarding platform allowing for wheelchair accessibility. Ramps are available at either end of the station platform as well as a ramp in front of the station shelter. Ticket vending machines are available both inside and out by the station shelter. Free parking is available to passengers at this station.

The Valparaiso V-Line bus service does offer limited service (Friday through Sunday) to and from this station. Click here for route information.

- wheelchair accessible station

Portage/Ogden Dunes

The Portage/Ogden Dunes Station is a low-level boarding station with two high-level platforms allowing for wheelchair accessibility. Each platform is accessible by a ramp and both are equipped with a button that will activate a strobe light informing the incoming trains of passenger needing to board from the platform. Ticket vending machines are available in the shelters located along the low-level boarding platform. Free parking is available to passengers at this station.

- wheelchair accessible station

Miller (Gary)

The Miller Station is a high-level boarding station allowing for wheelchair accessibility. There are two high-level platforms at this station that can be accessed by ramps. Ticket vending machines are available to passengers both inside and outside the station building. Free parking is available to passengers at this station.

- wheelchair accessible station

Gary Metro Center

The Gary Metro Center Station is a low-level boarding station; however, it is equipped with a mobile wheelchair lift, therefore, allowing for wheelchair access. Passengers who wish to board or depart the train utilizing the wheelchair lift can do so by informing a conductor. The platform is accessible by stairs located off of Broadway underneath the bridge as well as through the Gary Metro Center. The SSL is accessible through the Gary Metro Center from the second floor. There are stairs and an elevator in the Gary Metro Center that permit access to the second floor. On the second floor there is a set of double doors marked “South Shore Line.” Those doors lead to a ramp that accesses another stairwell and elevator leading up to the SSL platform. Please check above for the status of the Gary Metro Center elevator operation.

Ticket vending machines are available in the Gary Metro Center on the second floor near the doors leading toward the platform. Paid parking lots are available through Gary Public Transportation Corporation.

Gary Public Transportation Corporation provides public transportation services that stop at the Gary Metro Center. Greyhound buses also leave from the Gary Metro Center. Click here for GPTC routes and fares.

- wheelchair accessible station

Gary/Chicago Airport (Clark Rd.)

The Gary/Chicago Airport station has a low-level boarding platform and is therefore not wheelchair accessible. Ticket vending machines are available in the shelter at the station. Free parking is available to passengers at this station along the station off S. Bend Avenue as well as along W. 2nd Avenue.

East Chicago

The East Chicago Station has a high-level boarding platform allowing for wheelchair accessibility. The platform is only accessible through the station entrance, which houses a stairwell and elevator for accessing the boarding platform. Ticket vending machines are available to passengers in the lower level of the station. Free parking is available to passengers at this station.

East Chicago Transit provides public transportation services that stop at the East Chicago station. Click here for East Chicago Transit routes.

- wheelchair accessible station

Hammond

The Hammond Station has a high-level boarding platform allowing for wheelchair accessibility. There are two high-level platforms at this station that can be accessed by ramps at the west end of the platform or stairs at either end of each platform. Ticket vending machines are available to passengers both inside and outside the station building. Free parking is available to passengers at this station.

- wheelchair accessible station

Hegewisch

The Hegewisch Station has a high-level boarding platform allowing for wheelchair accessibility. There are two high-level platforms at this station that can both be accessed by a ramp or stairs at either end of each platform. Ticket vending machines are available to passengers both inside and outside the station building. Paid parking lots are available to passengers near the railroad through IMPark or at the intersection of Brainard Ave and Ave. O through CPS.

CTA bus routes stop at the shelters located along the street side of this station.

- wheelchair accessible station

63rd St.

The 63rd Street Station has a high-level boarding platform; however, the platform is elevated and only accessible by stairs. This station is not wheelchair accessible.

This is a Metra-owned station. Therefore, South Shore Line trains only pick up and drop off Indiana-bound passengers. Passengers should not board at this station on westbound trains.

57th St. (Chicago)

The 57th Street Station has a high-level boarding platform allowing for wheelchair accessibility at the 57th Street entrance only. South Shore Line trains pick up and drop off near the 57th Street entrance, which is accessible by both stairs and an elevator. This platform is also accessible via stairs at 55th Street and 56th Street. Ticket vending machines are available inside the first level 57th Street Station.

This is a Metra-owned station. Therefore, South Shore Line trains only pick up and drop off Indiana-bound passengers. Passengers should not board at this station on westbound trains.

- wheelchair accessible station

McCormick Pl.

The McCormick Place Station has a high-level boarding platform allowing for wheelchair accessibility. This platform is only accessible by stairs and an elevator located inside McCormick Place.

This is a flag stop on weekend trains only, and trains do not stop at McCormick Place during the weekdays unless previously announced due to a special event. To board, passengers must be visible on the platform to be seen by the train engineer; to depart, passengers must notify the conductor/collector at the time they are collecting tickets.

This is a Metra-owned station; therefore, South Shore Line trains only pick up and drop off Indiana-bound passengers. Passengers may not board at this station on westbound trains.

- wheelchair accessible station

Museum Campus/11 St.

The Museum Campus/11th Street Station has two high-level boarding platforms allowing for wheelchair accessibility. There are two high-level platforms at this station that can both be accessed by an elevator or stairs. Ticket vending machines are located on the west (eastbound) platform only.

This is a Metra-owned station; therefore, South Shore Line trains only pick up and drop off Indiana-bound passengers. Passengers may not board at this station on westbound trains.

- wheelchair accessible station

Van Buren St.

The Van Buren St. Station has two high-level boarding platforms allowing for wheelchair accessibility. The Metra Van Buren Street Station elevator is out of service until further notice. Recommended alternative accessible locations are South Water Street entrance or Museum Campus/11th St. Ticket vending machines are available inside the Van Buren St. Station near the ticket agent windows.

This is a Metra-owned station; therefore, South Shore Line trains only pick up and drop off Indiana-bound passengers. Passengers may not board at this station on westbound trains.

- wheelchair accessible station

Millennium Station at Randolph St.

The Millennium Station has multiple high-level boarding platforms, all leading from the South Shore Line waiting area. The South Shore Line and Metra ticket agent offices can be located through two sets of double doors marked Millennium Station headed toward Michigan Avenue. There are also ticket vending machines available on the platform. Passengers may access elevators this way by traveling past the shops and through another set of double doors.

The Metra Millennium Station elevator is currently out of service until further notice. To access an additional elevator, passengers should leave the South Shore Line train platform through the double-doors, and travel past the Metra ticket agents onto the Metra platform. At the opposite end of the platform from Millennium Station is the South Water Street Station. Inside that station is the South Water Street elevator. This elevator will bring you up inside the 225 N. Michigan Avenue building on the corner of N. Michigan Avenue and S. Water Street. This building is always open and is Accessible through its Michigan Plaza entrance marked 225/205 off N. Michigan Avenue. Signs are posted within the building to access the Michigan Plaza as well as Metra trains.

A third elevator is located in the Millennium Garage just next to the Harris Theater. It is accessible from the South Shore Line waiting area and is not owned nor operated by Metra or the South Shore Line. Passengers can exit opposite the Millennium Station entrance toward Lower Randolph Street and the Harris Theater. Just outside of the station exit, passengers will cross a street and travel a short distance down the sidewalk to the Millennium Park Garage Entrance. At the station level, this elevator is at Level 2.5 North. To get up to street level, passengers should select Level 7 North for Upper Randolph Street. Any service disruption experienced by this elevator is not reported by the South Shore Line as we do not own nor operate this elevator.

- wheelchair accessible station

Reasonable
Accommodation/Modification
Requests

Upon request, NICTD will attempt make reasonable accommodations and/or modifications to its policies, practices, and procedures where such accommodation and/or modifications are necessary to avoid discrimination and ensure accessibility to individuals with disabilities. Individuals with disabilities may request reasonable accommodations and/or modification to NICTD’s policies, practices, and procedures to accommodate a disability. Requests should be made in advance, whenever possible, by submitting a request either to one of the below individuals or through NICTD’s elerts system. The elerts system is available on the South Shore Line app in the “More” section under the “Submit a Report” function or on the website (www.mysouthshoreline.com) under the Contact menu section.

Individuals making requests for accommodations and/or modifications are not required to use the terms “reasonable accommodation” or “reasonable modification” when making their requests.

conductor on train
Designation of Responsible Employees
Request Process
Web accessibility