Safety

Nothing is more important than the safety of our passengers. Our goal is to
transport you to your destination as safely as possible every time. Many accidents can be avoided. Please review the below safety tips, so you can have the safest, most enjoyable ride possible.

Report an issue in real-time or call 911 with the South Shore

See Say App!

To serve you best and keep passengers safe, we encourage and depend on riders like you to report if you see a potential issue with service, maintenance, or safety.

  • Select a report type
  • Select a location
  • Give a brief description
  • Include an image

Once you submit your report, your information will be passed on to the appropriate party.
Download from the App Store or Google Play today.

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Sanitized for Rider Safety

Throughout the COVID-19 pandemic, SSL invested a tremendous amount of time and resources into taking enhanced precautions and implementing new procedures for the health and safety of passengers, as well as train personnel. The SSL furthered the safety measures being taken through its Sanitized for Rider Safety program, a comprehensive cleaning and health and safety program.

SSL invites riders to look for the Sanitized for Rider Safety seal in the stations and train cars. “We want our riders and crews to know that we have their safety at the forefront of our service,” said Michael Noland, President of South Shore Line. “We know that health and safety concerns are now at the top of everyone’s minds, and we are hoping that the SSL can offer peace of mind as riders start and end their days with us.” SSL sanitization procedures include disinfecting seats, windows, crash pads, handrails, door handles, head rests and grab handles. Each train car is mopped with a stringent disinfectant, and the SSL has also purchased state-of-the-art equipment that fogs train cars with disinfectant.

SSL recommends the following guidelines for passengers:

  • Utilize hand sanitization stations available on each train car
  • Refrain from congregating in train vestibules
  • Avoid touching your mouth, nose, or eyes while on train
  • Wash hands frequently and follow CDC recommendations for hand washing
  • Cover your mouth and nose with a tissue or the inside of your elbow when you cough or sneeze
  • Respect the personal space of all passengers to the best of your ability
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Transit Police

As Indiana’s only municipal transit police department, NICTD Transit Police are responsible for the safety and security of approximately 3.8 million passengers annually and a 90-mile rail system that extends from the South Bend Regional Airport to downtown Chicago. Police headquarters are located in East Chicago, Indiana. Officers have bi-state law enforcement authority for Indiana and Illinois.

transit police badge

General Safety Information

Parking Your Car

  • Always remain alert and attentive to potential danger, especially at night
  • Have your keys ready when you go out to your car. Look inside your vehicle before entering it. Don’t sit alone in a parked car
  • Commuters waiting for a ride should stand in a well-lighted area
  • Always roll up your windows, lock your vehicle, and pocket your keys
  • Remove all valuables inside your vehicle from plain view
  • Utilize vehicle anti-theft devices